Privacy Policy

Please read this Privacy Policy carefully before using our website, placing an order, booking a consultation, purchasing a digital product or contacting us.

This Privacy Policy explains how Ryhter Oak collects, uses, stores and protects your personal data.

By using our website, placing an order, booking a consultation, subscribing to our newsletter, purchasing a digital product or contacting us, you may provide us with personal data. We will process your personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who controls your personal data

The controller of your personal data is:

Ryhter Oak
13 b Comrie Street
PH7 4AX Crieff
SCOTLAND

info@ryhteroak.co.uk

+44 7718959046

In this Privacy Policy, the words “we”, “us” and “our” refer to Ryhter Oak. The words “you” and “your” refer to the person using the website, placing an order, booking a consultation, purchasing a digital product, subscribing to our newsletter or contacting us.

2. What personal data we may collect

We may collect and process the following personal data:

your name;
your email address;
your telephone number;
your billing address;
your delivery address;
order details, including products purchased, purchase history, returns, complaints and correspondence relating to your order;
payment information, although full card details are processed by third-party payment providers and are not stored directly by us;
delivery information, including details shared with courier, postal or logistics providers;
information you provide in connection with an online consultation, including photographs, videos, measurements, room descriptions, information about your home, preferences, lifestyle, needs and expectations;
information relating to the purchase of, or access to, digital products, e-books, downloadable materials or other digital content;
information relating to your subscription to our newsletter or marketing communications;
the content of messages you send to us by email, contact form, social media or any other form of communication;
technical information relating to your use of the website, such as your IP address, browser type, device, operating system, website activity, cookies and similar technologies.

We do not ask you to provide special category personal data, such as information relating to health, religion, political opinions, ethnic origin or sexual orientation. If you voluntarily provide such information in a message or in materials sent for a consultation, we will process it only to the extent necessary to respond to your enquiry or provide the service you have ordered.

3. How we collect personal data

We may collect your personal data when:

you visit our website;
you place an order;
you purchase an antique, painting, ceramic item, decorative object, custom-made item or digital product;
you book an online consultation;
you send us photographs, videos, measurements or other materials required for a consultation;
you subscribe to our newsletter;
you contact us by email, contact form, social media or another method;
you correspond with us about an order, delivery, return, complaint or consultation;
you use our website and technical data is collected through cookies or similar technologies.

We may also receive personal data from third parties, such as payment providers, sales platforms, courier companies, technology providers, artists, makers or external suppliers, where this is necessary to fulfil an order, provide a consultation, arrange delivery or provide customer service.

4. How we use your personal data

We use your personal data for the following purposes:

to accept and fulfil orders;
to process payments;
to dispatch products and manage delivery;
to handle returns, complaints and enquiries;
to book, prepare and provide online consultations;
to analyse materials provided by you before a consultation;
to deliver digital products, e-books, guides, downloadable materials or other digital content;
to communicate with you about orders, consultations, delivery, payments, returns or complaints;
to keep accounting, tax and administrative records;
to comply with legal obligations;
to protect our rights, the security of our website and prevent misuse;
to send newsletters or marketing communications, where you have consented to this or where we have another lawful basis to contact you;
to improve our website, services, communication and customer care;
to analyse basic information about the use of our website.

5. Lawful bases for processing personal data

We process your personal data only where we have a lawful basis to do so.

Depending on the circumstances, our lawful basis may be:

performance of a contract, or taking steps before entering into a contract, for example when you place an order, book a consultation or purchase a digital product;
our legitimate interests, for example customer service, protecting our rights, handling correspondence, ensuring website security or improving our services;
compliance with a legal obligation, for example accounting, tax or transaction record requirements;
your consent, for example in relation to newsletters, certain cookies or selected marketing activities.

Where we process your personal data on the basis of your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

6. Online consultations and materials provided by the client

If you book an online consultation, we may ask you to provide photographs, videos, measurements, room descriptions, information about your home, lifestyle, preferences, needs and expectations.

This information is used solely to prepare and provide the consultation, make recommendations and deliver the service you have ordered.

Materials you provide as part of a consultation are treated as confidential and will not be published without your consent, unless we expressly agree this with you in writing.

We may retain consultation materials for a reasonable period after the consultation has taken place so that we can refer back to the recommendations given, answer follow-up questions, maintain service records or protect our rights in the event of a dispute.

7. Confidentiality of consultation materials, interior photographs, correspondence and use of artificial intelligence tools

Any materials you provide to us as part of a consultation, including photographs and videos of your interior, room descriptions, correspondence, information about your home, lifestyle, needs, expectations and details of our work together, will be treated as confidential.

As part of our work on a consultation, interior analysis, aesthetic direction, colour, atmosphere or proposed changes, we may use artificial intelligence tools, including tools that support the creation of visualisations, concepts, inspiration or presentations of a possible design direction.

By purchasing a service, booking a consultation or making payment for a service, you confirm that you have read this Privacy Policy and our Terms and Conditions of Sale and Services, and that you accept that the use of artificial intelligence tools may form part of the way in which the ordered service is provided.

If we use photographs, videos, descriptions or any other materials provided by you in artificial intelligence tools, we do so solely for the purpose of providing the service you have ordered, preparing visualisations, carrying out analysis or creating recommendations for your private project.

Where possible and appropriate to the nature of the service, we limit the amount of client-identifying information before using materials in artificial intelligence tools.

We do not publish photographs or videos of your interior, consultation materials, visualisations prepared on the basis of your materials, extracts from correspondence or any information that could identify you, your home or the details of our work together on social media, on our website, in our portfolio, or in any marketing, educational or sales materials without your prior written consent.

If we ever wish to use photographs, materials, a description of our work together, recommendations, the outcome of a consultation, a visualisation or the story of a project as an example, case study, social media post, website publication or promotional material, we will ask for your separate written consent or enter into appropriate written arrangements with you.

8. Digital products and e-books

If you purchase a digital product, e-book, guide, checklist, workbook, template or other downloadable material, we may process the data required to fulfil the purchase, deliver the file, confirm access, provide technical support and keep sales records.

We may also retain information about when a digital product was purchased, made available, downloaded or sent, where this is necessary for customer service, accounting, complaints or the protection of our rights.

9. Artists, makers and third parties

In certain cases, Ryhter Oak may act as an intermediary, curator or presenting party between the buyer and an independent artist, maker or external supplier.

Where necessary to fulfil an order, we may share your contact details, delivery details, order details or other necessary information with the relevant artist, maker or supplier.

Such data will be shared only to the extent necessary to fulfil the order, prepare the item, arrange delivery, contact you or deal with a matter relating to that order.

10. Who we may share your personal data with

We may share your personal data with the following categories of recipients:

payment providers;
courier, postal and logistics companies;
sales platforms, online shop platforms or technology providers we use;
hosting providers, email providers, booking systems, contact form providers or customer service tools;
newsletter or marketing tool providers, where we use such services;
accountants, tax advisers, legal advisers or other professional advisers;
artists, makers or external suppliers, where this is necessary to fulfil an order;
public authorities, regulators, courts or other bodies, where required by law or necessary to protect our rights.

We do not sell your personal data.

11. Payments

Payments may be processed by third-party payment providers, such as Stripe, PayPal or Klarna.

Your full card details are usually provided directly to the payment provider and are not stored directly by us.

Payment providers process data in accordance with their own privacy policies and security procedures.

12. Newsletter and marketing

If you subscribe to our newsletter or consent to receiving marketing communications, we may send you messages relating to Ryhter Oak, new products, collections, consultations, e-books, educational content, offers, events or other information connected with our business.

You may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at:

info@ryhteroak.co.uk

Unsubscribing from marketing communications does not affect messages we need to send in connection with an order, consultation, payment, delivery, return or legal obligation.

13. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure the proper functioning of the website, operate the basket, process orders, remember user preferences, analyse traffic, improve the website and, where applicable, support marketing activities.

Some cookies are necessary for the website to function properly and cannot be disabled in our systems. Other cookies, in particular analytical or marketing cookies, may require your consent.

If we use analytical tools, advertising tools, tracking pixels, social media tools or similar technologies, information about them may be provided in a separate Cookie Policy or in the consent settings on the website.

You may manage cookies through your browser settings or, where available, through the cookie banner or consent panel on our website.

14. How long we keep personal data

We keep your personal data only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing consultations, delivering digital products, customer service, record keeping, complying with legal obligations, tax and accounting requirements and protecting our rights.

In particular:

data relating to orders, payments and accounting records may be kept for the period required by tax and accounting laws;
data relating to consultations may be kept for a reasonable period necessary to provide the service, answer later questions and protect our rights;
correspondence data may be kept for as long as necessary to deal with the matter or protect our interests;
marketing data is kept until you withdraw your consent, unsubscribe from the newsletter or the basis for processing no longer applies;
technical and analytical data may be kept for the period determined by the tools used by the website.

15. Transfers of data outside the United Kingdom

Some service providers we use may process data outside the United Kingdom.

If your personal data is transferred outside the United Kingdom, we will take reasonable steps to ensure an appropriate level of protection in accordance with applicable data protection laws.

This may include using providers located in countries recognised as providing an adequate level of data protection or relying on appropriate contractual safeguards.

16. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, please remember that no method of transmission over the Internet and no method of electronic storage is completely secure.

17. Your rights

Under applicable data protection laws, you may have the right to access your personal data, have it corrected, erased, restricted, transferred, object to its processing and withdraw consent where processing is based on consent.

To exercise your rights or raise concerns about how we process your personal data, please contact us at:

info@ryhteroak.co.uk

We may ask you to confirm your identity before responding to your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection.

18. Links to other websites

Our website may contain links to other websites, payment platforms, social media platforms, artists’ websites, suppliers or other third parties.

We are not responsible for the privacy policies, content or practices of those external websites. We recommend that you read their privacy policies before providing them with any personal data.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, products, suppliers or applicable laws.

The current version of this Privacy Policy will be published on this page.

20. Contact

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

info@ryhteroak.co.uk