Terms & Conditions
Terms and Conditions of Sale and Services
Please read these Terms and Conditions carefully before placing an order through this website. By placing an order, booking a consultation or purchasing any item, you accept these Terms and Conditions and agree to be bound by them.
These Terms and Conditions apply to the sale of antiques, paintings, ceramics, decorative objects and other carefully selected items, as well as to online interior consultations and digital products offered through this website.
Nothing in these Terms and Conditions affects your statutory rights.
1. About us
This website is operated by:
Ryhter Oak
13b Comrie Street
PH7 4AX Crieff
SCOTLAND
info@ryhteroak.co.uk
+44 7718959046
In these Terms and Conditions, the words “we”, “us” and “our” refer to Ryhter Oak. The words “you”, “your” and “buyer” refer to the customer placing an order or booking a service.
2. Our products
We sell carefully selected antiques, paintings, ceramics, decorative objects, contemporary handmade pieces and other objects for the home.
Many of our items are antique, vintage, handmade, hand-finished or unique. For this reason, they may show signs of age, previous use, natural variation, patina, irregularity or minor imperfections. These qualities form part of their character and will not be considered faults if they have been described or shown in the listing.
We make every reasonable effort to describe each item accurately, including its dimensions, materials, age, where known, and any visible signs of wear or restoration. Photographs form part of the description; however, colours may vary slightly depending on screen settings, lighting and photography.
Some product images may be shown in styled interiors, room settings or against backgrounds created or enhanced with the assistance of artificial intelligence. These images are intended to help you imagine how the item may look in an interior and are used for inspiration, atmosphere and presentation only. Please read the product description carefully before purchasing, as the description sets out what is included in the sale. Colours, scale and appearance may vary slightly depending on screen settings, lighting, photography and digital presentation. If you have any questions or doubts about an item, its condition, colour, size, background, styling or what is included in the sale, please contact us before placing your order.
Statements relating to age, attribution, provenance, condition, origin or artistic authorship are made in good faith and represent our honest opinion based on the information available to us at the time of sale. They are not intended to limit or exclude any rights you may have under consumer law, including where an item is not as described.
If you would like to receive additional photographs, a condition report or further information before purchasing, please contact us before placing your order.
3. Items supplied by artists, makers or third parties
In certain cases, Ryhter Oak may act solely as an intermediary, curator or presenting party between the buyer and an independent artist, maker or third-party supplier.
This applies in particular to items made to individual order, ordered from an artist, created as a commission or marked as Made to Order, Commissioned Item or POA.
In such cases, responsibility for the description, dimensions, materials, execution, quality, condition, authenticity, fulfilment and any obligations relating to the item lies with the relevant artist, maker or supplier.
In such cases, Ryhter Oak is not the creator, author or direct maker of the item, but acts as an intermediary facilitating contact, presentation or the placing of an order between the buyer and the relevant artist, maker or supplier.
Information relating to such an item, including the description, execution details, materials, dimensions, lead time and order terms, may come directly from the artist, maker or supplier and is provided by Ryhter Oak in good faith.
In such cases, Ryhter Oak merely presents and promotes the artist’s work. Unless otherwise agreed, the item is dispatched directly by the artist, maker or supplier, who bears full responsibility for the proper preparation, dispatch and delivery of the parcel to the buyer.
Where necessary, we will make reasonable efforts to assist with communication between the buyer and the artist, maker or supplier.
If an item is made to your individual order, ordered from an artist, personalised or altered according to your specification, it is not eligible for return solely because you have changed your mind.
4. Prices and payment
All prices are stated in pounds sterling and in Polish zloty, unless stated otherwise.
Payment must be made in full before an item is dispatched or before an online consultation is confirmed, unless we agree otherwise in writing.
We reserve the right to refuse or cancel an order if an item has been incorrectly priced, is no longer available, cannot be legally exported or delivered to the specified country, or if payment has not been received in full.
5. Delivery within the United Kingdom
We deliver within the United Kingdom using appropriate postal, courier or specialist delivery services, depending on the size, value and fragility of the item.
Delivery costs will be shown at checkout or provided separately before the order is confirmed.
We aim to dispatch items within a reasonable time after payment has been received. Unless otherwise agreed, goods will be delivered within 30 days of order confirmation.
Large, delicate, valuable or fragile items may require specialist packing or courier transport. In such cases, delivery time and cost may vary and will be agreed with you before dispatch.
6. International delivery
We may offer international delivery at our discretion.
All international delivery costs are the responsibility of the buyer. This includes, among other things, the cost of shipping, courier services, insurance, customs documentation, import duties, import VAT, local taxes, brokerage fees, customs clearance fees and any other charges imposed by the destination country.
The buyer is responsible for checking whether the item can be legally imported into their country and whether any local restrictions, permits, duties or taxes apply.
We are not responsible for delays caused by customs authorities, border control, import procedures or the buyer’s failure to provide information required for delivery.
If an item is returned to us because the buyer has not paid customs duties, taxes or delivery costs, or because the parcel has not been collected, we reserve the right not to issue a refund.
7. Confidentiality of consultation materials, interior photographs, correspondence and use of artificial intelligence tools
Any materials you provide to us as part of a consultation, including photographs and videos of your interior, room descriptions, correspondence, information about your home, lifestyle, needs, expectations and details of our work together, will be treated as confidential.
As part of our work on a consultation, interior analysis, aesthetic direction, colour, atmosphere or proposed changes, we may use artificial intelligence tools, including tools that support the creation of visualisations, concepts, inspiration or presentations of a possible design direction.
If we use photographs, videos, descriptions or any other materials provided by you in artificial intelligence tools, we do so solely for the purpose of providing the service you have ordered, preparing visualisations, carrying out analysis or creating recommendations for your private project.
We do not publish photographs or videos of your interior, consultation materials, visualisations prepared on the basis of your materials, extracts from correspondence or any information that could identify you, your home or the details of our work together on social media, on our website, in our portfolio, or in any marketing, educational or sales materials without your prior written consent.
If we ever wish to use photographs, materials, a description of our work together, recommendations, the outcome of a consultation, a visualisation or the story of a project as an example, case study, social media post, website publication or promotional material, we will ask for your separate written consent or enter into appropriate written arrangements with you.
8. Confidentiality of Ryhter Oak, Arbiter Stylu, Kate Ryhter Kasinka materials, correspondence and protection of brand names
The client agrees not to publish, share, copy or distribute, without our prior written consent, any private correspondence with Ryhter Oak, extracts from conversations, messages, arrangements, recommendations, consultation materials, visualisations, notes, analyses, screenshots or behind-the-scenes information relating to our work together.
We do not consent to the public use of the names Ryhter Oak, Arbiter Stylu or the name Kate Ryhter Kasińska in connection with work on your interior, a consultation, recommendations, visualisations, the design process, the outcome of our work together or any materials prepared by us, without our prior written consent.
This applies in particular to publications on social media, websites, blogs, articles, press materials, portfolios, advertisements, project descriptions, tags, recommendations, stories, recordings, screenshots, reels and any other form of public sharing.
Any public use of the names Ryhter Oak, Arbiter Stylu, the name Kate Ryhter Kasińska, our materials, recommendations, visualisations, correspondence or any description of our work together requires our prior written consent or a separate written agreement between the parties.
9. Export licences and cultural objects
Some antiques, paintings, works of art, furniture or objects of cultural significance may require an export licence or other documentation before being sent outside the United Kingdom.
If an export licence is required, dispatch may be delayed until the relevant licence or permission has been obtained. If the required licence is refused or cannot reasonably be obtained, we may cancel the order and refund any payments made for the item, unless otherwise agreed in writing.
The buyer is responsible for any import licences, customs clearance, duties, taxes or permissions required in the destination country.
10. Risk and ownership
Ownership of the item passes to the buyer only once we have received full payment in cleared funds for the item and any applicable delivery costs.
In the case of consumer purchases, risk in the goods passes in accordance with applicable consumer law. If we arrange delivery, the item will usually remain at our risk until it comes into your physical possession or into the physical possession of a person identified by you to receive it.
If loss or damage occurs during delivery arranged by us, we may make a claim against the courier, postal service or carrier where they are at fault.
If you arrange your own courier or carrier, and that carrier is not offered by us, risk passes fully to you when the item is handed over to the carrier chosen by you. In such cases, the courier or carrier chosen by you is responsible for the safe transport of the item from the moment it is handed over to them.
11. Damage in transit
Please inspect the item carefully upon receipt.
If the item arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, providing photographs of the item, the packaging and any visible damage. This will help us resolve the matter with the courier more quickly.
This does not affect your statutory rights.
Please keep the original packaging until the matter has been resolved. Otherwise, the claim may not be accepted.
12. Right to cancel – goods purchased online
If you are a consumer purchasing online, by email, by telephone or by another distance method, you usually have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
To cancel your order, you must clearly inform us by email or in writing within 14 days from the day after you receive the item.
You then have a further 14 days to return the item to us.
If the item is not faulty, not as described and unless we have agreed otherwise, you are responsible for the cost of returning the item. We strongly recommend that returned items are sent using a tracked and insured service and packed with the utmost care.
We may withhold the refund until we have received the item back or until you have provided proof that it has been returned.
If the item has been used beyond what is necessary to inspect it, or if it has been damaged, altered or affected while in your possession, the return or claim may not be accepted.
We may refuse a return or make an appropriate deduction if the item is returned damaged because it was not packed with reasonable care for the return journey.
13. Items that cannot be returned solely because you have changed your mind
The right to cancel may not apply to certain items, including:
- personalised or custom-made items;
- items made or altered according to your specification;
- items made to your individual order by an artist;
- sealed items that cannot be returned for health or hygiene reasons once opened;
- other items excluded from the right to cancel under applicable law;
- online consultations.
14 .Faulty goods or goods not as described
We make every effort to ensure that all items are described accurately and that their condition is clearly shown.
If an item is faulty or not as described, you may have the right to a refund.
Because many items are antique, vintage, handmade or unique, signs of age, patina, wear, irregularity or previous use will not usually be treated as faults if they were described, photographed or reasonably visible before purchase.
If you believe there is a problem with your order, please contact us as soon as possible.
15 . Online consultations
We may offer online consultations relating to interiors, colour, atmosphere, furniture, art, antiques and the character of a home.
Consultations are provided remotely, usually by video call, unless otherwise agreed.
You are responsible for providing accurate information, photographs, videos, measurements and any other materials reasonably required to carry out the consultation.
Our advice is based on the information you provide and on our professional judgement. It is intended as interior and aesthetic guidance. It does not replace architectural, structural, electrical, plumbing, building, building regulations, health and safety, legal or other specialist professional advice.
You are responsible for checking measurements, the suitability of solutions, installation requirements, building regulations, contractors’ advice and the practical implementation of our recommendations.
16. Digital products and e-books
We may offer digital products, including e-books, guides, downloadable materials, workbooks, checklists, templates or other digital content.
Digital products are supplied in electronic form and may be delivered by email, download link, customer account access or another digital method.
By purchasing a digital product, you receive a personal, non-exclusive, non-transferable licence to use the digital product for your own private use only.
You may not copy, reproduce, resell, share, publish, distribute, upload, forward, translate, alter, adapt, commercially exploit or make available any digital product, e-book or downloadable material to any other person or business without our prior written consent.
All copyright, intellectual property rights, design rights, text, images, layout, branding, graphics and other protected content contained in our digital products remain the property of Ryhter Oak, unless otherwise stated.
Because digital products can be accessed, downloaded or used immediately, you agree that we may begin supplying the digital content as soon as your purchase is confirmed. If you choose immediate access, download or delivery and acknowledge that you understand you may lose your 14-day right to cancel once the digital content has been supplied, you may lose your right to cancel and no refund will be given solely because you have changed your mind.
If a digital product is faulty, inaccessible or not as described, please contact us as soon as possible so that we can investigate the issue and, where appropriate, provide a replacement file, corrected access or another remedy required by law.
17. Cancellation and rescheduling of consultations
If you need to reschedule a consultation, please contact us as soon as possible.
We may allow one rescheduling request if it is made at least 72 hours before the scheduled consultation.
If you cancel a paid consultation less than 72 hours before the scheduled time, we reserve the right to treat the consultation as used and no refund will be given.
If you do not attend the appointment, arrive late or cancel at short notice, we may treat the consultation as used and no refund will be given.
If you book a consultation to take place within the 14-day cancellation period, you agree that we may begin providing the service during that period. If the consultation has been fully provided, and you expressly agreed to the service starting within the cancellation period and acknowledged that you would lose your right to cancel once the service was fully performed, you may lose your right to cancel.
If you cancel after we have begun preparing for or providing the consultation, but before the consultation has been fully completed, we may charge a reasonable amount for the part of the service already provided or prepared.
18. Intellectual property
All photographs, product images, styled images, AI-generated or AI-assisted backgrounds, descriptions, written materials, consultation notes, guides, recommendations, website content, branding, graphics and other materials created, commissioned or published by us remain our intellectual property, unless otherwise agreed in writing.
Where an item, artwork, image, design, ceramic piece or other creative work is protected by copyright or another intellectual property right belonging to an artist, maker, designer or other rights holder, those rights remain with the relevant artist, maker, designer or rights holder, unless expressly transferred in writing.
You may not copy, reproduce, download, screenshot, publish, distribute, alter, translate, sell, resell, commercially exploit or use any of our photographs, descriptions, product images, AI-generated or AI-assisted backgrounds, website content, consultation materials, brand materials or other protected content without our prior written consent.
You may use consultation materials only for your own private home project. You may not copy, reproduce, publish, sell, share commercially or use them for another project without our written consent.
The purchase of a work of art, antique, ceramic item or decorative object does not transfer copyright, reproduction rights, image rights or any other intellectual property rights in that item, unless this has been expressly agreed in writing.
Any unauthorised copying, reproduction, publication, commercial use or imitation of our photographs, descriptions, images, product presentations, consultation materials or website content is strictly prohibited.
19. Accuracy of information on the website and changes to prices, descriptions and availability
We make reasonable efforts to ensure that all information on this website is accurate and up to date. However, occasional errors, inaccuracies or changes may occur.
We reserve the right to correct errors, update information, change descriptions, photographs, prices, product availability, sales terms, delivery costs, offer content and any other information published on our website or in our sales channels without prior notice.
We also reserve the right to withdraw items from sale, refuse an order or cancel an order where necessary, in particular where an item has been incorrectly described, incorrectly priced, is no longer available or cannot be legally delivered to the specified country.
Changes to prices, descriptions or availability do not affect orders that have already been confirmed by us, unless there has been an obvious error, inaccuracy or another situation requiring correction.
If we cancel an order after receiving payment, we will refund you the full amount paid for the item and any delivery costs paid to us.
20. Liability
Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of your statutory rights.
We are not responsible for losses that could not reasonably have been foreseen, business losses, loss of profit, loss of opportunity or losses resulting from your failure to follow advice, instructions or care recommendations.
21. Privacy
We will process your personal data in accordance with our Privacy Policy.
Before placing an order or booking a consultation, you should read our Privacy Policy.
22. Governing law
These Terms and Conditions are governed by Scots law.
If you are a consumer, this does not affect any mandatory consumer rights you may have under the law of the country in which you live.
Any disputes will be subject to the jurisdiction of the Scottish courts, except where consumer law gives you the right to bring proceedings elsewhere.
23. Contact
If you have any questions about these Terms and Conditions, an item, delivery, returns or consultations, please contact us at: